Motivating Your Staff…and Your Members - Fitness Center Roundtable
Apr 18, 2008 - Apr 18, 2008 11:30 AM at Roselle Park District, 255 W. Byrn Mawr, Roselle
Contact:
Cathy Burnham, Wheaton Park District
 cburnham@wheatonparks.org
 630-690-4880

Join the Fitness Section for lunch and a powerful discussion regarding the tools necessary to enhance customer service among your staff and throughout your facility!
· Learn about unique ways to motivate your front line employees to inspire exceptional performance from each.

· Identify ways to create positive moments through behaviors and interactions that will ensure customer loyalty.

· Learn tips to build a higher level of service for members and coworkers.

· Discuss the importance and relevance of establishing levels of accountability regarding customer service among staff. 

· Share insight and experiences regarding customer service initiatives with our network of fitness professionals.

· Discover ways to polish your own level of professionalism while building trust among members and colleagues. 
 

Seal Easys were rejected this year from joint purchase becasue a smaple was not sent from any vendor.  A few years back seal easys were accepted without a sample being provided and when they arrived they did not have any one way valves.  That is the reason the sample is required.

 If you need seal easys and were depending on joint purchase for them, you will not be getting them from joint purchase.  You will have to get them on your own.

SSPRA is sponsoring two workshops this spring including a Grant Writing Workshop and an Administrative Assistant Workshop.  Please reference the registration forms below for more details.

Administrative Assistant Workshop

Grant Writing Workshop

IPRA LIFEGUARD GAMES
We are beginning to plan for this upcoming Lifeguard Games. We are having our first meeting on Thursday, March 20th at 1:00pm. Our meeting will be at the Itasca Park District; 350 W. Irving Park Rd.The date of the event is Saturday, August 2.  The Itasca Park District will be hosting the event this year.   
Please contact Jackie Gonzalez at mailto:jmgonzalez@skokieparkdistrict.org if you can attend the meeting. If you cannot, let me know if you are interested in any particular area and we will contact you about future meetings.

If you have not already received the IPRA Facility Management Section Newsletter via email or via snail-mail you can download the PDF file.  Newsletters will be available periodically and are currently scheduled to be available in July and September.  We encourage you to keep up on the Facility Management Section through our newsletter, Section Meetings, and this blog.

IPRA Facility Management Section Spring Newsletter

Event Information: Wednesday, March 12, 2008  

10:30am-2:30pm 

Hanover Park Park District 

This is the perfect roundtable workshop for Swim Lesson Coordinators, Event Coordinators, Aquatic Supervisors/Managers, Recreation Superintendents and anyone else responsible for programming an aquatic facility. 

We will have guided discussions that will include topics such as:  

Staff recruitment 

Safety and security at your facility - patron discipline, code Adam, and non-aquatic emergencies. 

Different types of facility renovations - What are you doing to your pool to modernize?   

Water aerobics -What types of classes do you offer and how did you find your instructors?

Building a better relationship with your local police and fire department 

Spray Parks -How are you staffing and programming them? 

Swim lessons -How do you run your swim lessons? 

Also bring some of your own topics that you would like to discuss. 

For more information call Laura Clark at 630-837-2468 ext 115 or l.clark@hpparks.org, Jackie Gonzalez JMGonzalez@SkokieParkDistrict.org, or Chuck Burgess at ChuckBurgess@bgpkr.org.

The Glencoe Park District is conisdering placing public WiFi in our Community Center reception area.  We are wondering if anyone else is currently doing this. If you are allowing the general public to utilize a WiFi connection I would like to know how it has worked out and if you are limiting or monitoring access in anyway?

Thanks in advance for your help.

Does anyone use AEK registration at their Park District.  If so how do feel the switch to AEK/Harris has gone and have you run into any difficulties.  I am researching them to find out if I will use them at an offsite location this summer.

Thank you in advance,

Julie Johnson

Clarendon Hills Park District

chpdjulie@aol.com or 630-323-2626

I am currently looking for summer concession suppliers for our pool. I already have a contact for Gold Medal but was wondering if there were any other suppliers being used. Could you please provide their Company Name and Contact information along with how you would rate their service?

Thank you,

Ryan Jastrzab

Please join us for our first Section Meeting of 2008 this Friday, February 8.  At this meeting we will be discussing the upcoming events for the section and for each of the divisions.  Lunch is provided for FREE and bring your thinking caps as we will be brainstorming ideas, topics, and speakers for Section Workshops and for the 2009 IAPD/IPRA Annual Conference.

9:30am - Board Meeting (only FM Section Board Members are required to attend but others are welcome)
10:30am - Section Meeting (All Division Coordinators and all others are welcome)
11:30am - Lunch and Brainstorming for 2009 Conference

Location:  Wheaton Park District
               1777 S. Blanchard Rd.
               Wheaton, IL  60187
               (630) 690-4880

Please RSVP for lunch to Tom Bower at tomwin@ameritech.net